Mobile Menu - OpenMobile Menu - Closed

U.S. Representative Eddie Bernice Johnson, Representing the 30th District of Texas

CORONAVIRUS (COVID-19) INFORMATION & RESOURCES

On this Page:

Resources To Seek Care | Mental HealthFood Assistance | Domestic ViolenceSchool Districts | Unemployment & Workers CompFinancial Assistance


Resources:

To Seek Care:

  • Testing Locations
    • Starting at noon on Monday, March 23, the two COVID-19 testing sites in Dallas are updating criteria and lifting the age restriction to test more North Texans. Criteria for testing sites is as follows:
      • Shortness of breath
      • Cough
      • Must show a temperature of 99.6 or higher
    • The sites operate daily from 8 a.m. to 8 p.m. and are located at:
      • American Airlines Center, Parking Lot E, 2500 Victory Plaza
      • Ellis Davis Field House, 9191 S Polk St.
  • Parkland Health & Hospital System
    • COVID-19 patient line for Parkland patients: 214-590-8060
    • As of Monday, March 16, Parkland has begun limited drive-through coronavirus testing: testing will be by appointment and only for current Parkland patients, first responders and other health care workers
      • People will need to be interviewed by phone before they can be tested, and they can use the facility only if they have approval from the hospital.
  • VA North Texas Health Care System instructions
    • https://www.northtexas.va.gov/
    • Starting March 17, the following actions will occur at VA North Texas Health Care System:
      • Access to all VA North Texas facilities will be strictly limited to employees and patients with scheduled appointments, only.
      • Only four access points at the Dallas campus will be open:
    1. Building 1 (Research Hallway)
    2. Main Entrance
    3. Emergency Department
    4. SCI
  • Veterans, if you have flu-like symptoms such as fever, cough, and shortness of breath, call 1-888-252-9970 before you visit your local medical center or clinic. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging.
  • Visitors, if you do not feel well, please postpone your visit.
  • All valet parking services will be suspended until further notice so personnel can assist in entrance screenings.
  • Wrist bands will be issued daily to employees and patients who pass the required 3-question screening process.
  • Dock access will be strictly controlled and actively monitored, and limited to deliveries-only.
  • If you need help finding a doctor or accessing medical care, call 2‑1‑1 and they can direct you to low- or no-cost providers in your area.

Mental Health Resources

  • The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.
  • The North Texas Behavior Health Authority has developed a 24/7 COVID-19 Mental Health Support Line at 833-251-7544. This is available to anyone in our communities to provide trauma informed support and psychological first aid to those experiencing stress and anxiety during this time of crisis. Individuals can call beginning Monday, March 23, 2020 at 12pm CST.
    • Those needing support outside of the COVID-19 crisis can still contact the NTBHA 24/7 Crisis Line at 866-260-8000.
  • The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215. This is available during normal business hours Monday through Friday for Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing mental health services and provide referrals for other services that may be needed.

Domestic Violence Survivor Resources

Food Assistance

  • Here is also a list of open food pantries inclusive of hours.
  • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
  • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.
  • Meals will be provided to all children at most district middle and high schools and will be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM. On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday, and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the week, including Saturday. For pick up locations and menus, visit this link.
  • WIC program is issuing program benefits to clients' car side. WIC program participants call 214-670-7200 for information on locations available for drive-up
  • Texas Student MealFinder Map found at https://tea.texas.gov/
    • Launched on March 20, 2020, by the Texas Education Agency and will include the address of school districts and facilities serving community meals

School Districts guidance

Unemployment and Workers’ Comp

  • Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. You can apply for benefits online at any time using Unemployment Benefits Services (UBS) here. Employees can also call Texas Workforce Commission’s Tele-Center at 800-939-6631 from 8 a.m. to 6 p.m. CST, Monday through Friday.
  • Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or are required to quarantine can file for WORKERS’ COMP. File for that here.
  • If you or a friend or family member are out of work, Texas’ Employment Security Department provides support services as well.

Financial Assistance

  • Dallas Water Utilities has suspended water service disconnects until further notice. Customers who are financially impacted by COVID-19, should contact Water Customer Service at 214-651-1441 to make payment arrangements.
  • Atmos Energy has a program, “Sharing the Warmth” to aid customers who are being financially impacted by COVID-19. To apply for the program, customers should visit https://www.atmosenergy.com/customer-service/get-help-paying-your-bill or call 888-286-6700.
  • Employees affected by the coronavirus (COVID-19), can apply for benefits either online at any time using Unemployment Benefits Services (UBS) online. UBS is available 24 hours a day, seven days a week or employees can call Texas Workforce Commission’s Tele-Center at 800-939-6631 from 8 a.m. to 6 p.m. Central Time Monday through Friday.
  • Additionally, for TXU customers, they are providing additional bill-payment assistance to customers in need through its TXU Energy AidSM program.
  • TXU, Ambit, Tri-Eagle will waive late fees, extend payment due dates with no down payment required, reduce down payments and deferring balances over five equal installments
  • Reliant, Green Mountain, Cirro, Stream, XOOM, Discount Power are suspending disconnections for non-payment until April 3.

     

Resources To Seek Care | Mental Health | Food Assistance | Domestic Violence | School Districts | Unemployment & Workers Comp | Financial Assistance